The Prompt Enchantress ("we," "us," or "our") is committed to protecting the privacy of your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: the promptenchantress.co.uk (the "Website"), and when you use our services.

By accessing or using our Website and services, you signify your agreement to the terms of this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you:

Visit our Website.

Register for an account or subscribe to our newsletter.

Fill out a form, request a quote, or make an inquiry.

Engage with our services (e.g., submit a manuscript, purchase a service).

Communicate with us via email, phone, or other channels.

Participate in surveys or promotions.

The types of personal information we may collect include:

Contact Information: Name, email address, postal address, phone number.

Account Information: Username, password, and any other information you provide when creating an account.

Payment Information: Billing address, and if applicable, payment card details (processed securely by third-party payment processors – we do not store full payment card numbers on our servers).

Manuscript/Content Information: Any text, images, or other content you submit to us for evaluation, editing, or publication.

Communication Data: Records of your correspondence with us.

Usage Data: Information about how you use our Website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

Technical Data: Device information, network information, and other technical identifiers.

2. How We Use Your Information (Lawful Basis for Processing)

We use the information we collect for various purposes, based on the following lawful bases under the UK General Data Protection Regulation (UK GDPR):

Performance of a Contract:

To provide the services you request, such as manuscript evaluation, editing, design, formatting, and distribution setup.

To process your orders and payments.

To communicate with you regarding your service requests and projects.

Legitimate Interests:

To operate, maintain, and improve our Website and services.

To personalize your experience on our Website.

To understand how our Website is used and to analyze trends.

To send you marketing communications about our services that may be of interest to you (where permitted by law and where we have assessed our legitimate interest).

To respond to your inquiries and provide customer support.

To detect, prevent, and address technical issues, fraud, or other illegal activities.

For internal record keeping and administrative purposes.

Consent:

Where we ask for your explicit consent for specific processing activities, such as sending you certain marketing communications or using non-essential cookies. You have the right to withdraw your consent at any time.

Legal Obligation:

To comply with applicable laws, regulations, and legal processes (e.g., tax, accounting, anti-money laundering).

3. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, email delivery, analytics, and marketing assistance.

These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

Business Transfers: In the event of a merger, acquisition, reorganisation, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the services, or (iv) protect the personal safety of users of the services or the public.

With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest where appropriate.

Access controls and restrictions.

Regular security audits and vulnerability assessments.

Employee training on data protection best practices.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or other legal requirements).

When we no longer need to process your personal data for the purposes outlined in this policy, we will either delete or anonymise it, or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

6. Your Data Protection Rights (UK GDPR)

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access: You have the right to request access to the personal data we hold about you.

Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances.

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.

Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object: You have the right to object to the processing of your personal data under certain circumstances, particularly where we are processing it based on legitimate interests or for direct marketing.

Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe we have infringed your data protection rights.

To exercise any of these rights, please contact us at : promptenchantress@gmail.com We may need to verify your identity before responding to your request.

7. Third-Party Websites

Our Website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

the promptenchantress.co.uk Email: [promptenchantress@gmail.com]